Frequently Asked Questions

We will notify you by email after your package has been shipped, and include your tracking number in the email. You can enter the tracking status of the logistics order number in your email on the Shipping Information page.

Due to our large order volume, unfortunately, we cannot guarantee that your order can be canceled in time, and we will try our best to cancel it for you. However, if your order has already been processed and shipped, then the order cannot be canceled in this case.

We ensure that the products we sell are free from defects and are the same as described online. We hope you love your U Sohot purchase, but if you change your mind, we offer easy, hassle-free returns. You can place a new order for the item you want and request a return within 30 days of receiving the original item.

For return conditions please see: Refund and Returns Policy

The customer understands and agrees to the following terms and conditions when using promotional offers, including but not limited to:

  • Buy One Get Onediscounts
  • Tiered pricing discounts
  • Product bundle promotions
  • Free Gift promotions
Shipping times may take up to 1 week longer than normal due to the increase in orders. Promotional offers cannot be combined with other promotional offers, sales or discounts. Product offers may or may not be limited to 1 use per  customer.
 
Promotional offers cannot be used to adjust previous orders. There may be limited quantities available, in which case orders will be processed and fulfilled in the order they were received. Promotional offers are only valid as long as the promotional code remains active, or until the date specified.  
 
The discount amount for items that are discounted in a bundled promotion will be recalculated if any items are returned, and the balance will be withheld from the refund total if the unreturned items no longer qualify for a discount. Items that are included as “free gifts” are only free with a qualifying purchase. If the purchased item (or items) is returned, the free gift must be returned as well or the full retail value of the free gift will be withheld from the refund. Free gifts do not quality for the Lifetime Warranty.
 
The quality of all products is guaranteed, so there is no need to worry about shopping and wearing!

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